FAQs

How does in-store pickup work?

Once your online order is placed, we will have your order ready for pickup in less than 2 hours. When it is ready you will receive an email indicating your order is ready for pickup. It will be waiting for you at the register. Please tell a staff member you are here for a pickup order.

Can I make returns or exchanges?

Effective March 2020, we can no longer accept returns of unsealed toys or plush. Returns of sealed boxes or packages are accepted within 30 days with receipt. Without a receipt, you will receive a store credit for the lowest price of the product within the past 60 days. Masks and sanitizer are not returnable.

Can I use coupons on online orders?

Yes! Be sure to sign up for our newsletter and follow us on social media. This is where promotions are announced.

Do the collections contain all items in that category?

No! These are just some of the top selections. Try searching by keyword or name.

Who do I contact with issues?

Please email info@pa.toys

What if something I ordered is missing from my bag?

It’s possible we may run out of certain items by the time we are fulfilling your orders. In that case, your account will be credited. Thank you for your patience as we try to add more products and functionality to our ecommerce site.

Can I use gift cards?

You can use Visa/Mastercard/Amex gift cards, but cannot use Learning Express gift cards at this time. Again, hope to add this feature soon.

I noticed an image that doesn’t match the description. Which is right?

The description is the actual product. We are working to make sure all images are correct. Feel free to alert us at info@pa.toys